Returns & Exchanges
At Dough Guy™, we take pride in our fresh-baked goods, but if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our products, we offer replacements or store credit for eligible claims within 48 hours of delivery.
Document the Issue
Take clear photos of the packaging and the product immediately upon arrival to document any damage or quality concerns.
Contact Support
Email our team at [email protected] with your order number and the photos within 48 hours of receiving your delivery.
Review Process
Our kitchen quality team will review your claim within 24 business hours to determine if a replacement or credit is warranted.
Resolution
Once approved, we will either rush a fresh batch to your doorstep at no extra cost or issue a digital gift card for your next purchase.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing